A System that Works sm
for Your Success!


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STOP. Before you go any further agree to commit at least five minutes of your time. This article can positively impact all of you relationships from this moment forward.


Your Job

Take a moment to list all of the different roles you play in your professional life. It is surprising to take stock of the different hats you wear, quite often all in one day. As you review your list determine your top three roles and rank them in order of importance.


I am curious to find out how many listed: president, customer service and public relations.? ?


Your Business

Your primary role is that of president, customer service and public relations regardless of whether you work for a private, public or not-for-profit organization or even have your own business.


This may be a difficult concept for some to grasp. Consider this for a minute, though, from the standpoint that whatever you get paid to do?your job is your business. In essence you are a company where your product is YOU even though you may technically be referred to as an accountant, manager, nurse, postal clerk, customer service representative, account executive, etc.??


Defining Your Role

To restate it another way, you are the president of your very own company where you along with your knowledge, experience, talents and abilities are the product.


Should you work for a ?company?, in a sense you have contracted yourself out to them for whatever they are paying you to do.



Who Are The Customers?

So you can handle being president, next you want to know who your customers are. Very simply, everyone you come in contact with is your customer. Yes, that includes bosses, peers, employees, other departments, anyone who answers the phone up to and including more traditional paying customers.


Treat everyone you come in contact with as if they were your number one customer. The results are amazing for them as well as you.


Public Relations

Every year a tremendous amount of money is spent on good public relations. You need to realize that, regardless of how you feel about who writes your paycheck, you chose to work there. All you think, say and do is an expression of the amount of respect you have for yourself.


Your Job Is Your BusinessSM

Now that you are ready to take on your role as President of Your Business, your primary responsibilities include:


1.       Being and doing your best at all times.

2.       Providing true customer service.

3.       Always working toward your goal.

4.       Seeking the best solution.

5.       Working for the highest good of all concerned.

6.       Listening to your customers.

7.       Asking questions to clarify and understand.

8.       Remembering that everything you think, say and do communicates a message to your customers.

9.       Realizing that Together Each Achieves More.

10.   Respecting you time along with that of your customers'.


By accepting responsibility for yourself and the work you do, along with being accountable for results achieved, you are definitely on your way to success. ASW



Have you ever had trouble igniting that little spark within? What spark you ask? A very special spark, which brings joy and excitement to everything?that spark called Enthusiasm!


Is it Important?

Any student of success, self-improvement, motivation, sales, personal and professional growth and development has found out the importance of being enthusiastic.


It is always listed as a key ingredient in any endeavor whether personal, professional, spiritual and even financial. Besides, it causes you and those you come in contact with to feel good.


What Is It, Really?

Enthusiasm means different things to different people. There are many adjectives used to describe it such as:

??????????? happy??????????????? energy????????????? spark

contagious???????? smiles?????????????? confidence

zest????????????????? alive????????????????? positive

excitement???????? determined??????? passion

radiant????????????? vitality?????????????? creative????????????????????????????????????????????????????????????

Keep in mind that different personality types express their enthusiasm in a variety of ways. Yes, you can be an introvert and be enthusiastic.


What Causes It?

Causes vary depending on the individual and what is happening in their life. Different things spark enthusiasm at different times.


My research shows there are several specific causes. The more common causes include:

. working toward something

. doing what you enjoy

. achievement

. challenges

. a new idea or activity


Be on the lookout for future issues so you can find out more about Enthusiasm! How To Draw It To Yourself and Keep It. ASW



Enthusiasm! Points to Ponder


Enthusiasm is a state of mind that inspires and arouses a person to action, it is contagious and effects not only the enthused, but everyone with whom he or she comes in contact?Enthusiasm is to a person what gasoline is to the engine of an automobile; the vital moving force?If you mix enthusiasm with your work, it will never be difficult or monotonous. It will be fun and exciting?

W. Clement Stone


Did you know?

?It wasn't until I began delving into studying enthusiasm that I realized how little many of us know and understand about the subject. Some basic awarenesses include:


?   Everyone has enthusiasm. People know when they have it and when they don't.

?   Different personality types and behavioral styles express enthusiasm in different ways.

?   Enthusiasm is often thought of in positive terms; though a small percentage of people view it negatively.

?   There is a short-term and a long-term focus.

?   The physical, mental, emotional and spiritual aspects of your beingness are affected. Enthusiasm is holistic.

?   Enthusiasm is a powerful gift and tool. Everyone has the ability to generate it in themselves and others.

There is so much to know about and experience with enthusiasm. You owe it to yourself to harness this dynamic force within you and in your life. Start today by asking yourself how enthusiasm shows up in your life. ASW


Text Box: The A System that Works newsletter is written for individuals and businesses committed to being and doing their best. Information contained in this newsletter is general in nature and is not intended to replace professional consultation. A System that Works is published by ASW Consultants & Project Specialists. 

ASW is a speaking, training, creativity, consulting and coaching company focusing on professional, entrepreneurial, and personal development. For information on our services or to make arrangements for one or our programs, please contact: Antoinette S. Webster, President & CEO, ASW Consultants & Project Specialists, 640 Foster Ave., Hamilton, OH 45015,  (513) 887-0600, Antionette@ASystemthatWorks.com  www.ASystemthatWorks.com. 
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